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money is successfully transferred? Could I check with the bank instead of check with the owner of the account?
Aveline, Hong Kong
June 28, 2015 04:32:14 PM
In reply to Aveline, Hong Kong
Thank you for writing to us all the way from Hong Kong!
Great to have you and we will be happy to tell you how to check on this wire. Since it sounds like you've sent an international wire to an account here at TD Bank, please note that these types of wire transfers are sent through an international payment network. TD Bank posts all incoming international wires until 3:30 pm on the current banking day.
As the sender of the funds, you may request a trace of the wire from your bank. A trace will provide you with the details of the wire's arrival to the receiver's account.
A confirmation of the wire transfer is also sent to our Customer the day the wire transfer is credited to their account. If applicable, you are welcome to check with them to ensure they've received the funds you sent. They can also ensure that your wired funds have been received by logging in to their TD Bank online account at http://bit.ly/1eaISlq, or speaking with a Banking Specialist 24/7 at 888-751-9000. Also, the Representatives at our Store locations are always happy to help; they can find a listing of Stores nearby at http://bit.ly/TDStores. The wire transfer will reflect in their account once the funds have become available for withdrawal.
Please keep in mind that incoming wires can only be applied to the account if the wire information received matches the titling on the TD Bank account. In addition, we do not process or disburse funds from wire transfers received designated Pay Upon Proper Identification (PUPID) and return them to the sender.
If for any reason the transfer doesn't post within the time frame you expect, the trace mentioned above will be able to explain the reason, or your client may contact one of our Representatives via phone or at a TD Bank store for specific information, as listed above.
We hope this helps you check on this, Aveline.
Thanks again and have a great week!
Kristen P, Mount Laurel
June 28, 2015 04:33:52 PM