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I live in Brazil. I'm in Brazil now. I can't access to internet banking. My device is a MAC for Apple. It's the problem?
Clementino, Criciuma - Brazil
September 21, 2017 04:59:01 PM
In reply to Clementino, Criciuma - Brazil
Hi Clementino. We're sorry to hear you were unable to log in and would like to help.
You should have no problem logging into your online banking from your Mac.
We want to provide you with some troubleshooting ideas. First, confirm that your device's operating system is up to date and properly connected to the internet. Our website is compatible with the newest versions of the most popular internet browsers, including Safari, Internet Explorer, Chrome, and Firefox. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies as sometimes this will fix any browser issues. You may also wish to use a different internet browser. Once completed, log into your account by clicking here: https://go.td.com/1eaISlq.
If you continue to experience the same issue, please give our Tech Support team a call 24/7 at 800-493-7562 so that we may troubleshoot the issue and get you back into your accounts. If you have any difficulty calling 800 numbers from Brazil, we recommend using country code 011 and calling 856-751-9000 or call us collect with operator assistance from a landline at 215-569-0518.
We hope that this info helps you access your online banking, Clementino. Have a great day!
Candice A, Mount Laurel
September 21, 2017 05:00:01 PM