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emergency, I don't know yet how munch time I am going to be in Indiana, I want to know how can I close my account when I move to the Dominican Republic?
November 3, 2015 01:05:54 PM
In reply to Sandra, Stratford
Thanks for submitting your question, Sandra.
We're sorry to see you go but we can certainly advise you about your options.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you are no longer located in the United States, we do have some options for you to do all of your banking without the need to visit a Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address ▪Your signature
For your security, please have the letter notarized. It can then be mailed to: TD Bank, N.A P.O. Box 1377 Lewiston, Maine 04243-1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use either one of these methods, once the funds have been removed, please contact a Specialist 24/7 at 888-751-9000. That number should work from your current location in Indiana or, if you are outside of North America, please use our international number, 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. It will be necessary to make a specific request to close the account once the balance is zero, and please note, the account will not close automatically.
Or, if it's easier, you can also send a Representative your request to close your account via Secure Message, after logging in to your Online Banking. If you can’t access your online banking account right now, you can just give us a call on the numbers above and we'll help you log back in. You can then communicate with us going forward by Secure Message, without the need to call if you prefer.
Once you're able to log in, to send a secure message please log in at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Just submit your inquiry and a friendly Representative
will respond shortly.
We hope this information helps, Sandra and safe travels.
Alara B, Mount Laurel
November 3, 2015 01:06:40 PM