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KAT, Winthrop Harbor
September 30, 2017 01:40:06 PM
In reply to KAT, Winthrop Harbor
Happy Saturday, Kat, and thanks for bringing your question to TD Helps today.
We understand that you may have moved to Illinois; however, we'd like to take a moment to provide you with more information on how you may still take advantage of owning a TD Bank account, even when living outside of our footprint! We offer many different services which allow you to do so, including Bill Pay, Online Banking, Mobile Banking, and much more. If you're interested in learning more, feel free to check out the link here: https://go.td.com/1NsLes1.
Should you decide that closing your account may be the best option for you, we completely understand, and we'll be happy to help provide you with all the ways in which you may do so.
As you mentioned that your account still has a balance, we'd like to recommend that you visit a TD Store location; however, as you are currently in Illinois, we understand that this may not be possible.
At this time, in order to close your account over the phone or via your online banking, the balance must be zero. Because of this, in order to bring your account to a zero dollar balance, you may either perform an ATM withdrawal, write a check for the remaining balance to either cash or deposit at another financial institution, or you may also perform an external transfer from your Online Banking.
Performing an external transfer is simple, and to start, you'll first want to log into your Online Banking using this link: https://go.td.com/1eaISlq. If you have never used this feature, don't worry, as you can enroll using this link: https://go.td.com/1lU2qfY. To complete the enrollment process, you will need your account number, debit card number, your Social Security Number, and a valid email address. If you have any trouble enrolling, please don't hesitate to connect with a Tech Support Specialist, 24/7, by calling 800-493-7562.
When you're ready to perform a transfer to an external account, you'll first want to click on the 'Transfers' tab, towards the top, left hand side of your screen. Then, under 'Help and Related Tools', click on 'Transfer to or from your external accounts.'
You will then need to enter in the information of the external account you wish to transfer funds to. To do so, simply click on the link that reads 'Add a New Account' under the 'Transfer' section. From here, select the account type, followed by the nickname you wish to give this account. Then, you'll need to enter in the routing number and the account number for this account, and just to confirm, we ask that you enter in the account number a second time. Once you have followed all the prompts, your external account will then be added, and you will be able to select this account under 'To' in the 'Transfer' section. After entering the amount, the account you wish to send the funds to, the date you wish to have the funds sent, as well as a memo, you can simply click 'Continue'.
Please know that fees may be assessed for this service, and we invite you to check out the link here: https://go.td.com/2lbbfGg for more information.
By using either of the methods mentioned above, once your account has reached a zero dollar balance, you're more than welcome to connect with us, and we'll be happy to submit your request for you. Our Banking Specialists are available 24 hours a day, 7 days a week, and can be reached by dialing 1-888-751-9000. You may also send us a Secure Message from your Online Banking.
To send a secure message, you will first want to log into your TD Bank online profile by using the link above, and once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Your final option to close your account with a balance is to make your request by mail. To do so, we ask that you please mail a signed and written notarized letter including your request to the following:
TD Bank, N.A.
Your Home Store address
Your Home Store telephone number
If you're unfamiliar with your Home Store address or telephone number, we invite you to use the link here: http://go.td.com/1f9DSJR or you may also call the number above to speak with a Specialist.
Please be sure to provide your account number in your request so we may issue you a check for the remaining funds in your account, as well as your final statement.
We sincerely hope this helps, Kat, and please don't hesitate to contact us at any of the methods above with any additional questions or concerns. We're always happy to help.
Brittany M, Mount Laurel
September 30, 2017 01:41:02 PM