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moonwatie, new york
October 30, 2017 07:05:07 AM
In reply to moonwatie, new york
Good Morning, Moonwatie. We appreciate you for reaching out today.
There are a couple of ways that you can have your online banking password reset. We'll be happy to go over these options with you.
If you remember your online banking user name and also have U.S. Social Security Number, you will have the option to reset your password by visiting: http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the 'Forgot your password?' link that is located under the password field. Select the account type and input your user name. You will then be asked to answer security questions, and after you've successfully answered the security questions, you will be able to reset your password.
If you are unable to reset your password using the self-service tool we've provided above, please give us a call at 888-751-9000, and we will be happy to assist, 24/7. If you'd prefer, you may also visit your local TD Store. Please click here: https://go.td.com/2yU0rp3 to view our Store locations and hours.
We hope this helps, Moonwatie, and that you have a great day.
Natasha M, Mt. Laurel
October 30, 2017 07:05:35 AM
I need help with my checking on line account.
Mildred, Ocean View
November 21, 2017 11:08:37 AM
In reply to Mildred, Ocean View
Good morning, Mildred, and thanks for joining in on the conversation today.
We're so sorry to hear that you're having trouble with your Online Banking, and before we begin, we'd like to take a moment to explain that, currently, TD Helps is not considered a secure forum of contact. Because of this, we are unable to access your account or personal information to assist you directly; however, as our friend Natasha mentioned above, you're more than welcome to connect with us, and we'll be happy to help.
Tech Support Specialists can be reached by simply dialing 800-493-7562, and for your convenience, are available to help 24 hours a day, 7 days a week. Additionally, you may also connect with your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again that we were unable to better assist you today, Mildred, but we look forward to hearing from you soon.
Have a great rest of your day!
Brittany M, Mount Laurel
November 21, 2017 11:08:55 AM