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Camila, New York
July 20, 2015 06:28:54 PM
In reply to Camila, New York
Hi there Camila,
Good evening to you and thank you for getting in touch.
We're sorry to hear that you'd like to close your account. We'd like to take a moment just to remind you that we are very committed to the satisfaction of our Customers and if there's anything that we could do to change your mind, please let us know. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us either at your closest TD Store, or by phone at 888-751-9000, 24/7. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. We'd be happy to provide some alternatives for you as well, depending on your concerns.
With that being said, if you still choose to close your account, we understand and will provide you with some options. If there are any funds in your account right now, you'll want to visit us at any TD Bank Store to withdraw any remaining amount and request to close the account. We are available on Saturdays and in most areas we're open on Sundays as well. You can find the hours of our Stores closest to you using the link above.
If you're able to bring your account balance to zero exactly using another method, such as your debit card, you're also welcome to contact us by phone as above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile here: http://bit.ly/1eaISlq. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number and specific request when sending your note.
We do look forward to discussing this further with you, Camila.
Thanks again for writing in - we wish you the best and take care.
Kristen P, Mount Laurel
July 20, 2015 06:30:33 PM
Thank you Kristen!
I am closing because I am moving out of the country!
It's an excellent bank!
July 22, 2015 10:32:21 AM
In reply to Camila, Baltimore
Hello Camila, thank you for writing back to us.
We appreciate your kind words. If you ever consider moving back to the United States, please be sure to let us know first and we'd be thrilled to have you back!
Camila, best luck to your move. Be safe and take care!
LiShu R, Mount Laurel
July 22, 2015 10:34:21 AM