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When I closed the account I was told that I have a savings account that has 0 balance and if I would like, I can close that account too. When trying to close the account I was told that they cannot close the account and if I like I can be sent an email when it was closed.
On Wednesday I found out that my savings account that I had no prior information or knowledge about, is still open and it cannot be closed because its not my account anymore. Later I find that my savings account is a landlord/tenant account and that I am a tenant to my own account.
Please respond with as much information regarding this issue.
Michael, Fort Lee
May 27, 2015 10:41:52 AM
In reply to Michael, Fort Lee
Thanks for connecting with us on TD Helps today, Michael. We're more than happy to respond your inquiry here.
If you have a Landlord and Tenant Escrow account, which is used for holding security deposits, and you are the tenant on the account, please know that only the landlord can close a rental security account. Therefore, we recommend reaching out to the landlord so he/she may wish to close this account at the earliest convenience.
If you still have any additional questions, please feel free to reach out to our Banking Specialists 24/7 at 888-751-9000. You may also stop by your local TD Bank Store location, during lobby hours if you wish to discuss it further. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
We hope the information provided help. Let us know if you have any further questions. Have a great one, Michael.
LiShu R, Mount Laurel
May 27, 2015 10:42:55 AM