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September 21, 2015 01:23:06 PM
1 person recommended this |
In reply to Ayagoz, Astana
Welcome to the TD Helps Community, Ayagoz.
Duplicate holds like this are not uncommon if you used your credit or debit card. It is most often due to the machine being unable to read your card, or an error transmitted when your card is swiped. Therefore, the card may have been swiped multiple times and four authorizations get transmitted to us. Please be sure to monitor your account to ensure that the duplicate pending authorization will not post to your account.
If all transactions have posted to your account, to best assist you regarding these transactions, we ask that you connect with us directly via telephone. We understand you are in Kazakhstan however, if you are able to have access to a telephone, please connect with us from abroad at 856-751-9000 or via landline with an Operator's assistance at 00+1-215-569-0518. Once connected and after account verification, we'd be happy to help answer your questions and help.
We apologize for any inconvenience this may cause and we hope you would understand that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Additionally, if you are enrolled for online banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. Once you are logged into your online banking account, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours.
If you are enrolled for our BusinessDirect online banking, you may use this link to logon: http://bit.ly/1rvBmq8.
Thanks for writing in, Ayagoz and we hope this helps.
Alara B, Mount Laurel
September 21, 2015 01:28:59 PM
1 person recommended this