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August 16, 2017 02:22:35 PM
In reply to Daniela, Bogota
Good afternoon, Daniela, and welcome to TD Helps.
We're so sorry to hear that you're having trouble using your Gift Card, and so that we can further assist you with your concerns, we ask that you contact us directly.
Gift Card Specialists are available 24 hours a day, 7 days a week, at (888) 294-2249, and after verification, they'll be more than happy to help.
As you stated that you are currently in Colombia, you may also contact a Banking Specialist by calling collect, with operator assistance, from any landline phone by asking the operator to dial 1-215-569-0518. Once connected, they'll be happy to transfer you to a Gift Card Specialist!
We sincerely hope this helps, Daniela. Have a great rest of your day!
Brittany M, Mount Laurel
August 16, 2017 02:23:14 PM