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will I be able to access accounts online & use debit VISA card there? Should I advise TD security of travel plans…if so who/how? Thanks
Meda, Reston, VA
August 7, 2015 09:13:00 PM
In reply to Meda, Reston, VA
Good evening, Meda, and thanks for including us as you prepare to travel! We'll be glad to help.
Since you plan to travel, yes, we do recommend contacting us with your trip information to prevent any decline to your cards while you're away. Although we're unable to place a note on your account via TD Helps, as this is considered an unsecured forum, you can do so by calling our Customer Service Line 24/7 at 888-751-9000, and we will be happy to place your notification.
Another easy way to set a travel notification is to send us a Secure Message from your TD Bank Online Banking account. Please log in here: http://bit.ly/1eaISlq with your user name and password. You can then send us a secure message by clicking on the Customer Service tab, and using the Send a Message link. Please include your exact travel dates, destinations and any connecting flight information if applicable. You're certainly able to log in and access your online banking profile from anywhere in the world!
Please note that TD Bank does not charge any foreign transactions fees for purchases made with your TD Bank Visa Debit card. We would like to take the opportunity to advise you about fees that can be incurred while using international ATMs.
Each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee at this time, which is charged by TD Bank the same day the transaction is made (subject to change). You may view our most recent fee schedule here: http://bit.ly/1cTejgt. This may be in addition to any fee assessed by the owner of the ATM or network, and may include fees for both withdrawals and balance inquiries.
Depending on the type of account you have with us, your non-TD ATM fees may be reimbursed with a $2500.00 daily minimum balance. Please check out the chart at the link above for information about the type of accounts needed to avoid a non-TD ATM fee. If you have one of these account types, we suggest keeping your foreign ATM transaction receipts. We want to make sure you are properly reimbursed for your fees! If your non-TD ATM fees are not automatically refunded to you, you can take these receipts to your local TD Bank store within 90 days for an immediate credit.
If you use any ATM in a foreign country, you may also incur international, currency exchange and usage fees regardless of the type of account you have at TD Bank. Please refer to http://bit.ly/1kb17UQ (pg. 45) for more information about what type of fees to expect.
Please keep in mind that a travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If you would like to use your TD Bank Visa Credit Card while traveling, please call 1-888-561-8861 to place your travel notification 24/7 with a TD Card Services Representative.
Once you're outside the country, you can reach us anytime from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. We're also available via secure message as mentioned above.
We hope you have a fantastic trip, Meda! Stop by again anytime and take care.
Justin B, Mount Laurel
August 7, 2015 09:13:38 PM