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Hi, I'm looking at my account on line and I wanted to see the images of the checks I have written since May. Bu t when I go to the area that shows the checks, it only lists one check. I don't see any others I wrote. Can you let me know where I can see the history on line?
January 4, 2016 07:21:11 AM
In reply to Karen, Jackson
Welcome to TD Helps, Karen.
First, an easy way to view images of checks that you wrote is to take a look at your online statements. If you were signed up for paperless statements during the time frame you wrote the checks in, they would be included on the last page of your statement. You may view them by logging in to your TD Bank Online account here: http://bit.ly/1eaISlq. Once there, you can select the account you wish to view and on that screen, choose the green "Statements" tab.
If you receive paper statements, it's possible that you opted to have your check images displayed on these statements for a small fee, or that the check images come free with your account type. You can also check on the last page of your paper statements to see if these can be found there.
If you didn’t opt to receive paperless statements or don’t have these images on your paper statements, then we welcome you to contact one of our Customer Service Representatives anytime 24/7 at 888-751-9000 to request a front and back copy of the checks to be sent to you via postal mail. After account verification, our Banking Specialists would be happy to help!
You may also send us a Secure Message with your request. To send a secure message, please log in to your online banking account at the link above, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check images to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request the check copies to be printed. For a listing of Store locations and hours please view: http://bit.ly/TDStores.
Keep in mind that if you'll be requesting multiple copies, please see our current Fee Schedule at http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
Thanks for reaching out to us, Karen and take care.
Alara B, Mount Laurel
January 4, 2016 07:27:17 AM