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May 19, 2015 08:33:09 PM
In reply to Bianka, Edmonton
Thank you for writing into TD Helps tonight, Bianka. We'll be sure to point you in the right direction regarding your account.
Based on your question and location, it sounds like you had a Cross-Border account with us that was closed. We apologize, but once an account is closed we would be unable to re-open it. However, you are more than welcome to open a new account with us at your earliest convenience.
As TD Helps is considered a public forum, we would recommend that you connect with one of our Cross-Border Banking Specialists to confirm the status of your prior account before attempting to open a new one. With that being said, feel free to reach out 24/7 at 1-877-700-2913 Option #2 or you could also visit any TD Bank during lobby hours for assistance. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps, Bianka and come by any time you have a question. Take care and have a good night!
Katherine G, Mount Laurel
May 19, 2015 08:37:43 PM