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I have 2 issues, I'm currently locked out of my online account and I was woundering if you could reset my password for me please. The 2cd issue I have is that I know I have a negative balance right now and I plan on making a deposit but I go back to work tomorrow, I had a mandatory 2 week layoff but I go back tomorrow but I won't get paid until the 30th so I was wounding if it's possible to put my account on hold or a freeze until then? I have direct deposit so my paycheck automatically goes there but as I said before I don't get paid until the 30th..is there anyway you can put my account on hold or a freeze until then because my paycheck will make my account positive again but I can't afford to keep getting charge with the overdraft fees.
anisha, belchertown ma
January 5, 2015 06:45:17 PM
In reply to anisha, belchertown ma
Thanks for your questions, Anisha and we'll be glad to help you get your banking back in order.
First, since you mentioned that you're locked out of your TD Online Banking right now, we have a couple options for you.
You're welcome to give us a call at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to unlock your account for you. If you're not able to use a phone right now, you may also stop in at any of our convenient Store locations to have your account reset during your visit. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Please understand that as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Regarding your account, although we are generally not able to freeze accounts, we encourage you to give us a call or stop in to a Store so that we can review your options with you. Depending on your specific needs, we may be able to provide some alternatives that can help, and ways to avoid any additional fees until you can make a deposit. Also, please note that overdrawn accounts can be closed by the bank within 60 days, if the balance does not become current in that time. When you speak with us, we can also provide you with a time frame for this in case it is needed.
Thanks again for reaching out to us Anisha. We hope this helps you get back on track! Take care and enjoy the rest of your week.
Kristen P, Mount Laurel
January 5, 2015 06:46:36 PM