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August 25, 2017 01:24:32 PM
In reply to Gwen, Clayton
Happy Friday, Gwen!
It's great to hear from you today.
We're so sorry to hear that you're having trouble logging into your Online Banking, and we'd like to take this moment to let you know that we are not currently experiencing any issues with our website, www.tdbank.com. Because of this, we'd like to provide you with a couple options in the case that this issue may be caused by your internet browser.
Our website is compatible with the newest versions of the most popular internet browsers, including Internet Explorer, Chrome, Firefox, and Safari. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies as sometimes this will fix any browser issues. You may also wish to use a different internet browser.
In the event that you are still having trouble, our Tech Support Specialists are always available and happy to help. You may reach a Specialist, 24/7, at 1-800-493-7562.
It's also important to note that if your account is with TD Canada Trust, and you are attempting to log in through your EasyWeb and experiencing an error, we ask that you contact TD Canada Trust for further assistance with gaining access to your Online Banking again. A Live TD Canada Trust Banking Specialist may be reached by dialing 1-866-222-3456, 24 hours a day, 7 days a week.
We sincerely hope this helps, Gwen! Enjoy your weekend.
Brittany M, Mount Laurel
August 25, 2017 01:24:56 PM