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so, I deposited money right away to be above $100;however, I was not aware that I had to deposit enough to cover another maintenance fee. Thus, the second maintenance fee brought my balance under $100 again. The second customer service person informed to deposit enough to cover the maintenance fee, but now I am not being reimbursed for the maintenance fee. It wasn't my fault, and I was unaware that there would be a second maintenance fee that would bring my balance under $100. Can you help me with this? Thank You
Timothy, Mount Pleasant
October 1, 2015 03:13:52 PM
1 person recommended this |
In reply to Timothy, Mount Pleasant
Thanks for writing in, Timothy. We'd be glad to discuss maintenance fees with you.
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum at any time during your statement cycle, the maintenance fee would be assessed on the last day of your statement.
Based on your question, it sounds as though you have a TD Convenience Checking account. To learn more about this account type, please take a look here: http://bit.ly/18IVtY0.
Please know that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information.
To best assist you, we ask that you reach out to our Representatives directly. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Specialists will review your account to determine if the fee is eligible to be waived.
Similarly, you are able to visit any TD Store for assistance. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you are enrolled in Online Banking, you are also able to send a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope to hear from you soon, Timothy and have a good day.
Megan K, Mount Laurel
October 1, 2015 03:14:15 PM
1 person recommended this