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I got the email saying that I needed to verify the amounts deposited and taken out of my acct. and that I needed to log into my account to verify the transaction. When I log into TD Bank, the account I added isn't listed. If I try to add it again, I get a message saying the account already exists.
It is not visible in the pull down menu, so I cannot verify the transaction. Can you help?
November 30, 2014 07:03:00 PM
In reply to Jeffrey, Portland
Thank you for joining us on TD Helps, Jeffrey. We are sorry to hear that you are experiencing difficulties with setting up your online funds transfer enrollment request; we'd like to offer some suggestions.
To better assist you, you may contact us by calling 24/7 at 800-493-7562 to speak with a Banking Specialist or visiting your local TD Bank store. Upon proper verification, we will be glad to assist you with your online transfer request. To find out TD store locations near you, please visit, http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Another option will be sending us a secure message via your online banking. After logging onto your account from here: http://bit.ly/1eaISlq, please click on "Send a Secure Message" link, which is located on the left hand corner under "Message Center". You may choose a subject and type the message in the Comments/Requests section. Once you finish typing, you may click on Send. We'll get back to you within 24 hours if you choose to communicate with us via secure online messages.
If you have any other questions, please do not hesitate to ask!
Katherine G, Mount Laurel
November 30, 2014 07:04:32 PM