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withdraw cash or shop. One of the rep told me I can do so. How come my debit card won't let me do any transactions? Can you guys unblock my card? Hi there. I'm in Cartagena, Colombia. I recently contacted customer service with an inquiry asking if I can use my debit card here to withdraw cash or shop. One of the rep told me I can do so. How come my debit card won't let me do any transactions? Can you guys unblock my card?
January 22, 2016 06:21:24 AM
In reply to Vanessa, Cartagena
Good day and welcome to TD Helps, Vanessa. We're sorry to hear that you're unable to use your debit card while overseas and would be glad to guide you in the right direction for immediate assistance.
To best assist you, please contact us 24/7 from outside the United States by dialing 856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 215-569-0518. After account verification, we will be more than happy to assist you via telephone. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are enrolled for online banking, you may also send us a Secure Message so that we can review your debit card and assist you further. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Thanks again for writing in, Vanessa. We hope you have a wonderful weekend!
LiShu R, Mount Laurel
January 22, 2016 06:22:19 AM