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Is it possible or too late? Thanks
December 1, 2014 01:28:18 PM
2 people recommended this |
In reply to mark, springfield
Welcome to TD Helps, Mark. We'd be happy to point you in the right direction.
You may address your concern about a pending transaction by contacting us directly at 888-751-9000 and speaking to our 24/7 Customer Service Representatives, or by visiting your local TD Store. For lobby hours and locations near you please visit http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Another option you have is sending a secured message through Online Banking. If you have already enrolled for Online Banking, you may send us a secure message to request this information. If you're not currently enrolled, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number Social Security number and email address available. If you have any trouble signing up, please contact us using the number listed above.
After logging onto your account at http://bit.ly/1eaISlq, please click on "Send a Secure Message" link, which is located on the left hand side under the "Message Center." You may choose General Account Inquiry as the subject and type the message in the Comments/Requests section. Once you finish typing your concern to one of our Specialists, you may click on "Send." Please note, you should expect to receive a response within 24 hours.
If the pending payment is made via your TD Debit Card, we recommend contacting the merchant directly to request a stop or cancellation.
We hope this helps, Mark and have a good day.
Megan K, Mount Laurel
December 1, 2014 01:32:11 PM
1 person recommended this
I have a $19.95 pending transaction in my checking account which is fraudulent. I didn't make any transaction like that. So I want to cancel it. Please respond to this ASAP. Thank you. My cell phone number is XXXXXXXXXX
October 23, 2016 11:36:42 AM
In reply to Rahima, Brooklyn
Thank you for submitting your question to us on TD Helps, Rahima. We would like to help you dispute this charge as quickly as possible.
We apologize to hear about any possibility of unauthorized charges on your account. If this has occurred, typically we are able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
To review the items in question and begin the claim process if possible, you are more than welcome to call one of our Banking Specialists about the charges, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and better advise you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Feel free to check out: http://go.td.com/TDStores to locate your closest Store and hours they're available. When you get in touch with us, we'll be able to advise you about the time frame on your dispute as well.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status. Kindly note that we're able to open a claim once transactions are posted.
We are always here to help, Rahima. Please feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
October 23, 2016 11:37:17 AM