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regarding my TD Visa card . I do not have an access card any longer, and I will not call because it costs me a fortune every time. Are there any other ways to update this security feature online? Thank you for your time.
March 6, 2015 07:57:30 PM
In reply to Konstantinos, Melbourne
Thanks for making a stop at TD Helps, Konstantinos. We're sorry to hear about the difficulties you're experiencing using your card.
Please understand that although you would like to assist you directly, we do not have access to your account information as this is considered an unsecure forum.
TD Bank Visa Debit cards can be used worldwide at any location which accepts Visa. If you are unable to use your card, you may not have a travel notification set at this time. A travel notification helps us recognize unauthorized transactions on your account. Additionally, for your protection, we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions.
The easiest way you can set a travel notification is to send us a Secured Message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. You can then send us a Secured Message by clicking on the Customer Service tab, and using the Send a Message link. We'll need the exact travel dates, destinations and any connecting flight information if applicable.
If you are not yet enrolled in Online Banking for your account and would like to enroll, please click here: http://bit.ly/1lU2qfY to begin the enrollment process. To complete this process and have immediate access to your account online, you will need your account number, debit card number and Social Security number handy.
If you don't have some of the required information or can't log in, don't worry. You are also welcome to give us a call to place the travel note, and enroll in online banking as well if needed. A TD Bank Specialist can assist 24/7. From Paris, please contact us from outside the United States at 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
Seeing that you mentioned troubles with an access card, please check out http://bit.ly/1G839Rr for the options to take if you are referring to a card connected to your TD Canada Trust account. Our partners up north are happy to also help!
We hope this helps Konstantinos. Have a great one and let us know if you have any other questions.
Justin B, Mount Laurel
March 6, 2015 08:09:44 PM