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November 19, 2014 01:37:43 PM
In reply to Kelsey, Framingham
Thanks for joining us on TD Helps, Kelsey.
As we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecure forum. To best assist you, we kindly ask for you to contact us directly by 24/7 at 888-751-9000 and upon verification, our Specialists will be able to review your account and provide you with options to dispute unauthorized transactions. You also have the option of visiting a TD Bank Store near you for assistance. To find our TD Store locations near you, please visit http://bit.ly/TDStores.
Additionally, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com to reach out to a Banking Specialist and identify what the transaction is. To send a secure message you must first login to your Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the Message Center. If you are enrolled for our BusinessDirect online banking, you may use this link http://bit.ly/1rvBmq8 to login and send a secure message.
If you have not enrolled, you can do so for free. If you wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at the number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Just in case if you are looking to enroll for TD Bank BusinessDirect and you have your debit card, follow this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification Number, account number, ATM/Debit card number, the business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your User ID and password. In case you don't have a debit card or would like to have immediate access to online banking, you could visit your local TD Bank Store for help.
Hope this helps, Kelsey and have a nice day!
Sandy D, Mount Laurel
November 19, 2014 01:38:51 PM