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Hi what is the best email to reach you? I'm out of the country and forgot to tell bank so my card isn't working. Please help. I need to make sure I can use my card.
March 6, 2015 01:56:28 PM
In reply to Agnes, NYC
Great having you here on TD Helps, Agnes! Sorry to hear about any troubles with your card, but we're here to help.
The best way to reach us from outside of the U.S. is to send us a Secure Message, which you may do once you are logged in to your TD Bank Online Banking account. If you already have an online account, please click here: http://bit.ly/1eaISlq to log in.
If not, to start the process, please visit here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number, Social Security number and email address to sign up.
Once enrolled and logged in, you may send a secure message by selecting "Send a secure message" located on the left hand side of the page, beneath "Message Center." In your message, please be sure to include any details regarding your card usage, including your current travel dates and destinations so that we can better assist you.
In case you'd like to reach us by phone, you may contact us from outside the United States at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
Hope this helps you get in touch, Agnes and enjoy the rest of your trip!
Kristen P, Mount Laurel
March 6, 2015 02:02:48 PM
My card not working I'm out the country
May 10, 2017 09:26:51 AM
In reply to Biuomi, Bronx
Thanks for joining in, Biuomi.
We recommend reviewing Kristen's reply above as she reviews the methods you're able to use to contact us from outside of the U.S.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to assist with your debit card directly as we do not have access to your account/personal information.
We hope to hear from you soon and have a good day, Biuomi.
Megan K, Mount Laurel
May 10, 2017 09:27:00 AM