Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I relocated to arizona n there's no TD bank here, how do i go about closing my account n reversing the fees tht have been attached to my acct
Have email before n have not recieve an answer.
I really liked banking with TD bank unfortunately no branches here..
Ramona, Gilbert, Az
June 7, 2017 12:00:27 PM
In reply to Ramona, Gilbert, Az
Welcome to TD Helps, Ramona. We'd hate to see you go, but we'll be happy to help provide you with all the options you may need.
We'd like to take a moment to let you know that we offer options that allow you to maintain your TD Bank account while living in Arizona. Currently, we offer Bill Pay, Online Banking, and Mobile Banking services, which make banking from outside of TD's footprint simple and easy . We invite you to check out https://go.td.com/1NsLes1 for more details.
It sounds like you may have been assessed fees that caused your account to now reflect a negative balance. Because of this, we strongly recommend that you reach out to a Banking Specialist directly for further assistance with how this may be resolved. Specialists may be reached 24 hours a day, 7 days a week at 1-888-751-9000. You may also send a secure message via your Online Banking, and an Email Specialist will be happy to assist you as well.
To send a secure message, you must first log in to your Online Banking. You may do so by using the link provided here https://go.td.com/1eaISlq. If you have not yet enrolled in Online Banking, you can do so for free by following this link: https://go.td.com/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling, or if you do not have a TD ATM/Debit card to enroll online, please call us at the number listed above.
Once you've successfully enrolled, and after you log onto your Online Banking, on the left hand side, you should see the option to 'Send a Secure Message' located in the 'Message Center.' You may then select 'General Customer Service' as your subject line, followed by your concerns in the 'Comments and Requests' box.
If your account has a balance, and you are unable to visit a TD Store location as you are currently residing in Arizona, but you still have a debit card or checks in your possession, you may write a check for the balance in your account to then cash at your local financial institution. You may also perform an ATM withdrawal or a debit card transaction to bring the balance down to zero. Once your balance has reached zero, you may simply contact a Banking Specialist at the number provided above for further assistance with having your account closed right over the phone. You may also send us a secure message via your Online Banking by following the instructions and link, also provided above. Please be sure to specify the account number you wish to close if you choose this method.
If you currently do not have a debit card for your account, or checks, but your account still holds a positive balance, you may request to have your account closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
Your Home Store Address
Your Home Store Telephone Number
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account, as well as your final statement. If you are unsure of which Store is your Home Store, take a look at https://go.td.com/1nq31dc for locations, or please contact our Customer Service line at the number provided above to speak with a Specialist directly.
We hope this information was helpful, Ramona. Please let us know if we can answer any additional questions for you, and we hope you have a great day.
Customer Service Team, Mount Laurel
June 7, 2017 12:01:19 PM