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I rent a Truck on Saturday, I leave my Cr Card on hold at the end I pay in cash, the hold remain, I call Budget and they told me that already they release the Hold ! can you help me?
HUMBERTO, Miami, Florida
April 10, 2015 06:52:29 PM
In reply to HUMBERTO, Miami, Florida
Good evening, Humberto and thanks for visiting us at TD Helps! We'd be more than happy to advise you about the hold on your account.
From your description, it sounds like you used your TD Bank Visa Debit card to rent a vehicle, and these funds are still on hold in your account. If this is the case, we're glad to let you know that you may be able to obtain a Merchant Release of these funds if the charge is still actively pending on your account and has not been collected.
To do so, the vendor you're dealing with may fax a letter to us on their letterhead. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their Letterhead:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting a Customer Service Representative at 888-751-9000, available 24/7 to assist you.
Just in case you used a TD Bank Visa Credit card for this transaction, please reach a Card Services Specialist 24/7 at 888-561-8861 if you're still in need of assistance.
We hope this is the information you were looking for, Humberto and thanks again for stopping by! Have a great night.
Kristen P, Mount Laurel
April 10, 2015 06:53:53 PM