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August 17, 2015 11:05:18 AM
In reply to Sally, Gladwyne
Hi there, Sally,
Good morning and we hope you're doing well!
From your message, we're uncertain if you are intending to travel to Jamaica and would like to use your card while there, or if you are already there and need to activate a new card with us. We'll be happy to go over both of these possibilities with you.
If you're intending to travel to Jamaica and want to make sure you can use your card while you're away, we recommend contacting us with your travel information about a week in advance to prevent any decline to your cards. You can do so by calling our Customer Service Line 24/7 at 888-751-9000, and we will be happy to place your travel notification. If you have already left the country, you can call us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Another easy way to set a travel notification, especially if you have already left, is to send us a Secure Message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. You can then send us a secure message by clicking on the Customer Service tab, and using the Send a Message link. Please include your exact travel dates, destinations and any connecting flight information if applicable.
If you haven't left yet, you can also stop in and see us at any local TD Store and we can set your travel notification there as well. A listing of our local Stores to you can be found here: http://bit.ly/TDStores.
On the other hand, if you have a new card that needs activating and you're already in Jamaica, we'll need to assist you directly with the activation process. Please reach us by phone using the international numbers provided above and we can help during your call. Once we're done, we can also place your travel notes for you as above.
We'd also like to tell you a bit about traveling with your TD Bank Visa Debit card – we're pleased to say that we do not charge any foreign transactions fees for purchases made with your TD debit card. We would like to take the opportunity to advise you about fees that can be incurred while using international ATMs.
Each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD is subject to a $3.00 fee at this time (subject to change), which is charged by TD Bank the same day the transaction is made. This may be in addition to any fee assessed by the owner of the ATM or network, and may include fees for both withdrawals and balance inquiries. You can take a look at our most recent Fee Schedule here: http://bit.ly/1cTejgt.
Depending on the type of account you have with us, your non-TD ATM fees may be reimbursed with a $2500.00 daily minimum balance. Please refer to the chart on the page at the link above for more info. If you have one of these account types, we suggest keeping your foreign ATM transaction receipts. We want to make sure you are properly reimbursed for your fees! If your non-TD ATM fees are not automatically refunded to you, you can take these receipts to your local TD Bank store within 90 days for an immediate credit.
If you use any ATM in a foreign country, you may also incur international, currency exchange and usage fees regardless of the type of account you have at TD Bank. Please refer to http://bit.ly/1kb17UQ (pg. 45) for more information about what type of fees to expect.
If you would like to use your TD Bank Visa Credit Card while traveling, please call 888-561-8861 to place your travel notification 24/7 with a TD Card Services Representative, or to contact TD Bank Card Services from an international location, please use the toll-free collect number 706-644-3266.
Please keep in mind, a travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this covers it for you, Sally!
All the best and we hope you have a fantastic trip.
Kristen P, Mount Laurel
August 17, 2015 11:06:55 AM
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