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I have a hold on my card from staying at a hotel of $79 I was told that it would fall back into my account 3 days ago.
December 23, 2014 08:22:13 PM
In reply to Morgan, Greenville
Thanks for coming to TD Helps today, Morgan. We're sorry for your current situation and we'll be able to provide some assistance.
Based on your question, the merchant in question would need to create a merchant release to your Debit Card. To get a merchant release, the vendor you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting one of our Customer Service Representatives at 888-751-9000, who are available 24/7 to assist you. If you're attempting to resolve another issue with the merchant, we'd also suggest giving us a call so we can best assist you. Another option would be stopping into one of our Stores during lobby hours for assistance.
Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and please let us know if you have any additional questions, Morgan. Take care!
Katherine G, Mount Laurel
December 23, 2014 08:30:35 PM
In reply to Katherine, Mount Laurel
Please help, my customer sent the balance to the cheater TD bank account, how can we get money back?
June 26, 2017 02:49:37 PM
In reply to Carol, Shenzhen
Welcome to the conversation, Carol. We're sorry to hear about this and we'd be glad to help with the next steps.
It sounds like you need to dispute a transaction that has been processed to your account. If this is the case, we ask that you contact us directly for help.
You can reach our Banking Specialists from outside of the US by dialing 856-751-9000 or 215-569-0518 collect from any landline telephone. Be sure to use country code 011 when calling. After a few quick questions, our Specialists will be glad to review your account and submit the appropriate dispute.
If you're planning a trip to the US, you are able to visit a TD Store to dispute an item on your account. Take a look at TD Stores you'd like to visit here: http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information.
We look forward to hearing from you, Carol. Have a great afternoon.
Megan K, Mount Laurel
June 26, 2017 02:49:47 PM