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I receive a letter today, that my TD Bank student account was going to change because Im about to turn 24. I want to close my account in order to don´t pay a fee and really don´t use my debit card. Please help that this will change the 1st of November
October 30, 2015 10:31:23 AM
In reply to Maritza, Lima
Good morning Maritza!
We appreciate you getting in touch with us today and understand your concerns about the change to your account, we'd be glad to help.
Before you close your account, we'd like to recommend that you get in touch with us directly so that we can review your account for you. In many cases, once they expire, our Student Checking accounts become Convenience Checking accounts. You can find a bit more info about that type of account here: http://bit.ly/18IVtY0. If this is the type of account we'll be changing yours to, you can avoid a monthly maintenance fee by maintaining a daily balance of $100.00 or more right now.
We'd also like to let you know that we are committed to your satisfaction as a Customer. Even if you are located outside the United States, we do have some options for you to do all of your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year. We can best advise you of all your options to bank with us from Lima and also review your account with you if you'd like to reach us at the number just below.
If you are not currently enrolled for online banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have your TD Bank Visa Debit card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Specialist directly for assistance with enrollment. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so.
If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A.
P.O. Box 1377
Lewiston, Maine, USA 04243-1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States via phone at the number listed above. It will be necessary to make a specific request to close the account once the balance is zero, and please note, the account will not close automatically.
Or, if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking and once your account balance is zero.
Maritza, we hope this provides a bit of help for you right now.
Feel free to respond with any questions at all – have a great weekend!
Kristen P, Mount Laurel
October 30, 2015 10:32:43 AM
In reply to Kristen, Mount Laurel
Thank you for your answer, yesterday I went to a Notary`s office and in order to notarized my letter but they told me they are going to give me the document today at 1pm and most of the postal offices close early.This situation complicates me sending you and receiving the letter on time considering the distance (Peru - USA). Also, I work and study even today until 1pm. I do not if you could help me with this please, because I received this letter two days ago.Thank you!
November 1, 2015 10:24:29 AM
We're glad you wrote back to us, Maritza. That's why we're here!
We understand your concern about the time frame for sending us this information. While it's important to get this in to us as soon as possible, we're sure we can work with you on this.
So that we can best help you, we recommend that you get in touch with us directly. When you do, we can provide you with an idea of when your account type will be changed. We apologize that we're not able to check on this for you from here, since this is not considered a secure forum for your confidential account information.
Don't worry, though - you can reach us using the toll-free numbers we provided in the message above, or you can send us a Secure Message from within your Online Banking account. The account type will typically be changed at the end of your next statement cycle, so we'll be able to better advise you of when that is when you get in touch with us. We can also provide you with any other options or alternatives in this case when you speak with us as well.
We certainly hope this will help you, Maritza.
If you have any other questions or concerns, please write us back. Best of luck!
Kristen P, Mount Laurel
November 1, 2015 10:25:30 AM