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June 9, 2015 10:52:32 AM
In reply to Ashley, Newark
Thank you for joining us here at TD Helps, Ashley. We're more than happy to guide you in the right direction to change your account password.
Sounds like you have forgotten your online banking Password, if so, please contact us at 888-751-9000 to speak with a Banking Specialist, anytime during the day or night. After account verification, they'll be happy to help! If you do remember your User Name and also have U.S. Social Security number, you may also reset your Password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the "Forgot your password" link that is located under the Password. Select the account type and input your User Name and last 4 digits of your SSN, you will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your Password. If you need to reset the Password for your BusinessDirect account, please contact our Small Business Team directly at 800-493-7562, option 2, who are also available 24/7. Upon account verification, they'll be able to reset your Password in no time! Just in case that you are able to log in at this time, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option.
When creating your new Password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your Password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a Password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are referring to your Password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Lastly, if you are looking to change the verification Password on your account (Password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours for assistance. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Let us know if you have any other questions. We hope you have a nice day, Ashley!
LiShu R, Mount Laurel
June 9, 2015 10:54:28 AM