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October 21, 2014 01:37:33 PM
In reply to denys, hampton
We appreciate you visiting us on TD Helps today, Denys! We'd be glad to provide some info about changing your debit card limits.
Please note that for your account protection, your TD Debit card has daily limits placed on it for ATM withdrawals, Point-of-Sale (POS), and Visa transactions. For information on these limit amounts, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pages 39 & 40).
If you find that you need to make a withdrawal which is higher than the standard limit set on your debit card, we can offer a couple of options on how to request an increase. If you'd like to change your limit to a lower amount, you're also welcome to use the same instructions below.
Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in Normal status. You also must have a sufficient balance to cover the requested amount.
An easy way to request an increase is to send a Secure Message through Online Banking. If you're already enrolled for Online Banking, you may send us a secure message to request this information by clicking here: http://bit.ly/1eaISlq. After you log in, find the Customer Service tab and use the Send a Message link found there. Please be sure to include the debit card number and the portion of your card (ATM, POS, or VISA) that you'd like the increase for, as well as the amount you're requesting so we can best help you.
Another option is to send a fax to our Fulfillment Team at 1-856-533-1138 with the following information:
· Subject: Limit Increase
· Account Number
· Debit/ATM Card Number
· Your Name
· Your Telephone Number
· Amount of increase
· Indicate- ATM, POS, Visa
· Your signature
Please note: fax requests are usually completed within 2 hours.
Please keep in mind that limit increases are only valid for one calendar day and the limits will return to the original amount after this time passes. If your request is received after 6:00 pm, the increase will remain in effect for one additional calendar day.
You're also welcome to call a Banking Specialist 24/7 at 888-751-9000 for assistance with a limit increase, or for any questions you may have. Please note that for larger increases, a secure message or fax will be needed. Or, a Representative at any local TD Bank Store can also assist you, and please visit http://bit.ly/TDStores to find one nearest you.
We hope these options help you today, Denys! Give us a shout anytime and have a great day.
Megan K, Mount Laurel
October 21, 2014 02:27:14 PM