Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
James L., New York, New York 10022
July 22, 2015 11:09:16 AM
2 people recommended this |
In reply to James L., New York, New York 10022
Hello James L., thank you for connecting with us on TD Helps and we'll be glad to help. There are multiple ways to reset password.
If you remember your current password and are able to log in at this time; however, would like to update your existing password periodically, after logged onto your online account, please click on the "Customer Service" tab and then under "Self Service" select the "Change Password" option.
If you have forgotten your online banking password, but do remember your user name, we have you covered too. If you have U.S. Social Security number, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the "Forgot your password" link that is located under the password. Select the account type and input your user name and last 4 digits of your SSN, you will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password.
If you don't remember your user name or don't have SSN at this time, we ask you please contact us at 888-751-9000 to speak with a Banking Specialist, anytime during the day or night. After account verification, they'll be happy to reset the password for you! If you need to reset the password for your BusinessDirect account, please contact our Small Business Team directly at 800-493-7562, option 2, who are also available 24/7. Upon account verification, they'll be able to reset your password in no time!
Additionally, you're always welcome to visit your local TD Bank during the normally lobby hours for password reset. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Let us know if you have any other banking questions. Have a fabulous day, James L.!
LiShu R, Mount Laurel
July 22, 2015 11:10:19 AM