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How can i changes all of my question and answer? Because i forgot the other question and answer. Thanks have a great day.
October 6, 2014 06:43:24 PM
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In reply to Aaron, Bergenfield
Welcome to TD Helps, Aaron. We appreciate your visit.
We'd be glad to give you some suggestions regarding updating online security questions. If you are able to access your Online Banking at this current time, you may update your security questions and answers by following the instructions below:
- After logging in to TD Bank Online with your user name and password click on the Customer Service tab
- Under Self Service click on Change Security Questions/Answers
- Next to the question you wish to update or change, click on Change
- Follow the instructions on the screen and click Update when your changes are complete.
Just in case if you are not able to access your Online Banking at this time, a member of our Digital Banking team can assist with changing or deleting your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 800-493-7562, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
We would also like to let you know that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?" then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or 'NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this information helps, Aaron. Enjoy the rest of your day!
Megan K, Mount Laurel
October 6, 2014 06:44:37 PM