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February 3, 2015 10:44:25 AM
5 people recommended this |
In reply to Shaniqua, camden
Thanks for coming to TD Helps with your question, Shaniqua.
You may check your balance via our automated Bank-by-Phone (IVR) system at 888-751-9000. The first time you call, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN associated with your VISA Debit Card.
Please keep in mind that the automated system may ask for the last four numbers of your Social Security number if you're inquiring about a joint account.
If you have any questions about the automated system, you can select "0" to reach a live Representative when you dial the telephone number listed above. Our Representatives are available 24/7 to answer any banking questions you may have. You may also visit a TD Store during lobby hours for assistance. For Store locations and their hours please visit http://bit.ly/TDStores .
Hope this helps and enjoy your day!
Sandy D, Mount Laurel
February 3, 2015 10:46:19 AM
1 person recommended this
In reply to Sandy, Mount Laurel
Does not work. It always transfer me to representative.
May 4, 2015 10:30:33 AM
In reply to Galina, Somerville
Thanks for joining the conversation, Galina and we're sorry to hear you are having troubles.
We've recently updated our automated Bank-by-Phone (IVR) system for your convenience. The first time you call the new system at 888-751-9000, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security Number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access
You can find some more information about our IVR system along with a chart of the menu options here: http://bit.ly/1kjSBmQ. If you have any questions about using the new system, please feel free to speak with a live Banking Specialist at 888-751-9000. We're available 24/7 to help with any concerns you may have and navigate you through it if necessary.
If you've setup your new Phone Code but are unable to remember it, please reach out to a Banking Specialist so that we can assist. Upon proper account authentication, a Specialist would be glad to help you reset your Phone Code. Or, you could stop by a TD Bank Store location and we can help you reset your Phone Code there. You can find the nearest TD Bank Store here: http://bit.ly/TDStores.
Hope this helps answer your question and take care.
Brian M., Mount Laurel
May 4, 2015 10:32:24 AM