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My daughter opened a student checking account with you in 2012. She is now back in the UK receiving lots of statements from you when all she wants to do is close the account. She only has fifty dollars in the account.
What can she do?
January 23, 2015 10:26:16 PM
In reply to Peter, UK
Thanks for reaching out to us, Peter! We understand your concern and would be glad to provide some options for you and your daughter.
If your daughter's account has remaining funds and she is no longer located in the United States, an easy way to close the account is for her to remove any remaining funds from her current location, such as via her TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, she can contact a friendly Customer Service Representative to request that the account be closed.
If this is a suitable option for her, we suggest that she use a local ATM to withdraw funds from her account. If her account is a checking with a Visa Debit card, she can also opt to visit a bank in the UK to request a cash advance of the funds. Also keep in mind that fees may apply for ATM withdrawals, and see our current Fee Schedule at http://bit.ly/1cTejgt to check it out.
Once the funds have been removed and the account balance is zero, she'll want to contact a Specialist 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Or, once the balance is zero she can also send a Representative her request to close the account via Online Banking. She can log in to her account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The Send a Message link will be available there for her to make her request.
Otherwise, another option is via mailed written request. She may request to close her account and any available money in the account be sent to her by check. She can mail a request with the following instructions:
▪Name ▪Account number(s) ▪Her request to close the account(s) ▪Her current address
For her security, she'll want to have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If there are any questions, she may reach us using the international numbers already provided, or by secure message as above.
Hope this is helpful to you both, Peter. Let us know about any questions and take care.
Luis C, Mount Laurel
January 23, 2015 10:27:10 PM
1 person recommended this
Hi Peter, I am in the same situation as your daughter. I went to America in 2012 and did not use the account at all once I returned to the UK. Can I ask what action you took to close your daughters account because I am in the same situation and would love your advice. Best wishes.
UK Citizen, UK
July 23, 2015 10:15:44 AM