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I'm living in Hungary, therefore I wont be able to do in personaly. I need some serious online help to do it.
October 1, 2014 07:47:27 PM
In reply to Attila, Budapest
Welcome to TD Helps, Attila.
You mentioned that you were closing your account due to moving far from a TD Store, we'd like to inform you that we can provide options on how to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details.
In the event that you do choose to close your account and you have a current balance, you can send a request to close your account by mail. Please mail your written, signed, and notarized request to the Store location where you opened your account. For a listing of our Store locations please check out: http://bit.ly/TDStores Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement
If your account has a zero balance, there are several options you can go about closing your account. Your first option is to contact Banking Specialists directly. You may reach them from outside the US by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Please do not hesitate to write back if you have any other questions, Attila. Have a great day!
Katherine G, Mount Laurel
October 1, 2014 07:48:32 PM
In reply to Katherine, Mount Laurel
Thank You for your answer. Unfortunately I don't know my accunt number, therefore I can not sign up to the online banking. How can I find my account number(s)?
October 15, 2014 04:04:18 PM
Hi, Attila, thanks for getting back to us here on TD Helps!
There are a couple of ways you may obtain your account number. Your account number can be found on the paper statements which is located at the right top corner of the page. If you have any checks with you, the account number would be the second set of numbers located at the bottom of the check. Please check out this link for more information http://bit.ly/1qH2i2K.
If you are still unable to locate your account number, please call us directly for further assistance. Upon proper account verification, we will be able to assist you with Online Banking enrollment. To connect with us from outside the United States you may contact us so by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
Let us know if you have any other questions. We hope you have a nice day!
Cameron P, Mount Laurel
October 15, 2014 04:07:39 PM
In reply to Cameron, Mount Laurel
All right, thank you. I found my number and I tried to sign up for online account, but I got the following e-mail:
Thank you for your application to use TD Bank Online Banking. Unfortunately, we are unable to process your application at this time.
Please contact the TD Bank Customer Service Team at 800.493.7562, 24 hours a day 7 days a week. When contacting us please reference the following application/svc_id <>.
Can you help me based on this number? I really dont want to calling US numbers, because it is very expensive.
October 27, 2014 03:36:44 PM
Welcome back, Attila, it is so great to hear from you again.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. We understand the convenience of online communication, but for this matter we would like to speak directly with you.
In order to determine why we were unable to process your online banking enrollment request, we ask you please contact our 24/7 Digital Banking Team at your earliest convenience. We understand you are writing to us from Budapest, however you may contact us from outside the United States by dialing 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Thanks again for reaching out to us, Attila and have a nice day!
Cameron P, Mount Laurel
October 27, 2014 03:41:11 PM