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I'm in Ukraine but I have questions about my grandmother's deposites in your bank. Can you give me e-mail or something?
April 30, 2015 01:59:46 PM
In reply to Alona, Kharkiv
Thanks for reaching us on TD Helps, Alona. We'd be happy to help.
At TD, we're only able to provide account specific information, such as deposits, to our account holders for security reasons. This being mentioned, if you are not an authorized signer on your grandmother's account, we would need to speak with her in regards to account specifics.
She is able to obtain account information by giving us a call 24/7 by dialing 856-751-9000. Additionally, she can reach us by calling collect from a landline telephone at 215-569-0518. After account verification, our Representatives will be happy to assist her.
Please also know that we are unable to discuss account specifics via email for security reasons.
We hope to hear from your grandmother soon, Alona and have a good day.
Megan K, Mount Laurel
April 30, 2015 02:01:04 PM
In reply to Megan, Mount Laurel
Thank you very much. But she passed away 4 years ago. She bequeathed her deposit to my aunt in Ukraine when your Bank had a different name severel years ago and how my aunt can get money now?
May 3, 2015 01:49:18 PM
Hi Alona, thanks for getting back to us here at TD Helps and please accept our apologies for your lost.
In the unfortunate event of a Customer's death, it is important for TD Bank to assist the family and/or Executor/Administrator with our Customer's account(s). An Executor or Administrator for the decedent's estate may access the account and in order to access the account or close the account of the deceased Customer, the Executor or Administrator must provide the following documentation to a TD Bank Store: Photo Identification, Copy of the Death Certificate, and an original Certificate of Letters Testamentary or Letters of Administration with a raised seal dated within 60 days; and a Letter of Instructions signed by all the Executors or Administrators with the signature guaranteed by another financial institution. A signed Letter of Instruction requesting that the account be closed (with all signature guaranteed by another financial institution if the instruction is by mail). The death certificate will provide the date of death if the date-of-death balance for the account id requested. Please keep in mind; these documents do vary by State.
It seems that your Aunt may have been the Executor/Administrator on your Grandmother's account, so we apologize for any inconvenience but she would need to be the one to step inside a TD Bank location. Also, you mentioned that it has been several years since she passed; we'd like you to know that TD Customers' accounts may be considered abandoned/unclaimed if the Customer has not made a deposit, withdrawal, or transfer from their account or if there has been no Customer Contact within the past 3-5 years (depending on the State). Your Aunt may also consider contacting the State in which your grandmother lived to reclaim her funds as they may have already been escheated to the State's unclaimed property department. For further assistance, your aunt may contact our Abandoned Property Department at 1-800-281-0025 when she has all of the paperwork mentioned above.
For your Aunt to access the account, we recommend visiting the TD Bank Store closest to where your Grandmother lived. For TD Store locations and lobby hours, please visit: http://bit.ly/TDStores.
We hope this helps Alona, take care!
Alara B, Mount Laurel
May 3, 2015 01:50:27 PM