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November 11, 2014 01:37:39 PM
In reply to Ramon, Garfield
Thanks for coming by TD Helps, Ramon. We would be happy to help.
If you are not able to log into your Online Banking profile, any one of our Banking Specialists can assist with changing your security questions and logging you into your account. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
If you are able to log onto your TD Bank Online Banking, you can view and change your security questions and answers by selecting the "Customer Service" tab. Once you’re there, under "Self Service" please click on the "Change Security Question/Answers" link. It will then take you to the "Update Your Security Questions and Answers" page where you can change/update your information by selecting the "Change" link after each question.
Please note, this must be done via your PC or your web browser on your mobile phone.
For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Please let us know if you have any other questions and enjoy the rest of your day.
Yen D, Mount Laurel
November 11, 2014 01:40:03 PM