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I purchased something online which i was told delivery takes 7-10 days and the order was placed on January 21, 2015 and today is February 11, 2015 its been more then 10 days now and whenever i contact the website i purchased my items from they say that its because of a complication with the post office on why they are not shipping it from their yet and that it should be delayed I must say that is no reason i have to wait on a item which has been at the post office for more then 13 days already its been their since January 26, 2015 I purchased something else from a area where this item is supposed to come from on January 27, 2015 and it got delivered already if i can get some help on this about disputing the charge thank you.
February 20, 2015 01:08:56 PM
In reply to Erica, Brooklyn
Thanks for your message today, Erica and sorry to hear about any troubles. We'll be more than happy to let you know the next steps.
First, we'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
Since you wrote in that you did place the order for this merchandise, to dispute any charge the company made to your account you'll want to give them a call or contact them to determine if they'll provide you with a refund. It's necessary to check with the merchant for the possibility of a refund before filing a claim with TD Bank.
Once you attempt to resolve this with them, or since it sounds like you may have already done so, if they are unable or unwilling to provide a refund to you, you can then dispute the item with us. Since the charge was made via your TD Visa Debit card, to do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim.
Just in case the charge was made with your TD Visa Credit card, you're welcome to call 888-561-8861 for assistance.
We hope the information helps, Erica and best of luck with this! Take care.
Kristen P, Mount Laurel
February 20, 2015 01:13:12 PM
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