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I want to make sure TD Bank has my correct address
Could you call me or can I do this by e-mail or at a branch ?
Henry, Winter Park FL
November 13, 2014 12:02:42 PM
In reply to Henry, Winter Park FL
Thanks for submitting your question on TD Helps, Henry! We understand the importance of keeping your contact information up-to-date and are more than glad to provide you some options to do so.
We're glad to be able to provide convenient options for our services and have several ways you can update or check your address on file with us.
If you'd like to update the address for one or more of your Personal Deposit accounts and prefer not to call, you may also send a request using your Online Banking account by logging in here: http://bit.ly/1eaISlq. Once you're logged in to your account, please click on the Customer Service tab, then under the Self Service section you can use the link that says Change Address, Phone, E-Mail Address. If you'd prefer, you may also change your address by visiting a local TD Bank Store during lobby hours. If you're trying to double check that the address we already have for you is correct, you can also use the Send a Message link to submit a general inquiry of your choice.
If you are not currently enrolled for Online Banking and wish to enroll for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
You may also submit your address change by mail. Feel free to mail a request to:
TD Bank, NA
6000 Atrium Way
Mail Stop # NJ5-002-215
Mount Laurel, NJ 08054
For Business Deposit Accounts, you may also stop by a TD location, use Online Banking for your Business Account here: http://bit.ly/1rvBmq8, or send us a request through the mail, as shown above.
For Business Deposit Accounts with Multiple Signers, address changes must be completed at your local TD Bank Store.
If you're interesting in changing your address for a TD Bank Credit Card you may have, it can be changed by calling (888) 561-8861, logging on to http://bit.ly/1lVKil9 or stopping into any TD Bank Store. After logging on you will need to click on Services, Manage Credit Card, then Update Address and Phone Number. Your address change will take effect immediately on your credit card.
The change of address for a Personal loan can be completed by calling (800) 328-2119, stopping into a TD Bank Store or by using our Send a Message feature through Online Banking as above.
Unsecured Line of Credits and Home Equity Line of Credits (HELOC) can be changed in person at a TD Bank Store or by mail after completing a change of address request form. Change of Address request forms can be received by calling (800) 328-2119.
Please note that your change of address request can take up to 3 to 5 business days to be completed.
If you'd prefer to visit one of our Stores to update your address, feel free. Please click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this clarifies your question, Henry!
Kristen P, Mount Laurel
November 13, 2014 12:04:15 PM
In reply to Kristen, Mount Laurel
How can someone contact customer service while traveling overseas without the ability to make phone calls?
December 27, 2017 06:41:20 AM
In reply to Jenny, philadelphia
Hi Jenny, welcome to TD Helps.
If you are unable to call us while you're overseas at (856)-751-9000, or collect from a landline at (215)-569-0518, you may send us a secure message through online banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
If you are not currently enrolled for online banking and wish to enroll for online banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select 'Personal' from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
Please feel free to let us know if you have any additional questions.
We hope you have a nice day, Jenny, thanks for stopping by.
Natasha M, Mt. Laurel
December 27, 2017 06:47:26 AM