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March 11, 2015 02:40:51 PM
In reply to Ann, Andover
Thanks for coming by TD Helps, Ann. We'd be happy to help.
There are a few ways available to confirm whether a check has been posted to your account prior to receiving your statements.
Your first option is to contact us at 888-751-9000. You may search use our automated system known as the IVR by dialing in your account number or TD Debit Card number. By selecting option 4 than option 5, you may search the check by entering in the check number you are inquiring about. If you prefer to speak with live Specialists, you may select "0" at any point. After account verification, we'd be happy to review your account further and confirm whether the check has been presented.
You also have the option of viewing your posting transactions including check payments via your TD Online Banking at www.tdbank.com. Please log onto your account here: http://bit.ly/1eaISlq. If you have not enrolled, that is okay! You may do so for free here: http://bit.ly/1lU2qfY. You will need your account number, TD Debit card, Social Security number, and email address handy.
After you log in or after you've successfully enrolled, if the check payment you are inquiring about posted to your account during your current or previous statement cycle, please follow the steps below to locate this specific check:
1. Click on the Accounts tab 2. Click on the blue hyperlink of your accounts name 3. Click on "Power Search" link, which is located on the right hand side of Account History. 4. Please select one of the options available than select "Search."
If by chance you are utilizing TD BusinessDorect for a Business account you currently have with TD Bank, please log onto you account here: http://bit.ly/1rvBmq8. Just in case if you are not currently enrolled for TD Bank BusinessDirect, please follow this link: http://bit.ly/1dl2HX6. Once you’re at the “Sign Up for TD Bank BusinessDirect” page, please complete the application. You will need your Business Taxpayer Identification Number, account number, ATM/Debit card number, the business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your User ID and password. In case you don't have a debit card or would like to have immediate access to Online Banking, you could visit your local TD Bank Store for help. For hours and locations near you, check out: http://bit.ly/TDStores.
After you log in, please review the steps below:
1. Click on the Accounts tab 2. Click on the blue hyperlink of your account name 3. From the drop down arrow, select "Show All", it is under Account History 4. From the drop down arrow, select "Check", it is next to Type 5. Enter the Check Number you are looking for in "From Check" field.
You may also view your current history via your TD Mobile App. To download the App, you're welcome to do so by clicking this link: http://bit.ly/1opBqUt. You can input your mobile phone number for a text message containing the TD Bank Mobile App link. For an iPhone, our app can also be found on the AppStore, at Google play for your Android or, at the Blackberry App World. Please note that if you are located outside of the US right now, your location may affect your ability to download a US-based application. If you still find any trouble or have any questions, please feel free to contact a Tech Support Specialist 24/7 directly at 800-493-7562 for assistance.
Please note, if you ever need to review a check that has posted to your account prior to the previous statement cycle, you will need to search your previous statements for additional information.
Lastly, as always, you are always welcome to visit your local TD Store for assistance with your request.
Hope this helps and have a wonderful day.
Yen D, Mount Laurel
March 11, 2015 02:45:25 PM