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October 9, 2015 10:46:13 AM
1 person recommended this |
In reply to Bob, Keene
Thanks for joining us, Bob. There are a few ways that you can go about getting a copy of the deposits that you need and we'll be happy to review them with you.
You always have the option of visiting a TD Store for assistance or by contacting us 24/7 at 888-751-9000 and speaking to our Banking Specialists. For lobby hours and locations near you please visit http://bit.ly/TDStores. After account verification we'll be able to request the check images that you are looking for.
If you use Online Banking you may send us a secure message to request a copy of the deposit in question. Once you're logged in to your Online Banking on the left hand side of the page, please click on Send a Message under the Message Center. On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the deposit that you're requesting including the date and amount. Please note that there may be fees included for this service. Take a look at our Fee Schedule: http://bit.ly/1cTejgt.
If you are not enrolled in Online Banking, you may do so at http://bit.ly/1lqyp6r. You will need your account number, ATM/debit card number and Social Security number to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Banking Specialists at the number listed above for further assistance.
Enjoy your weekend Bob and please let us know if you have any additional questions.
Colleen B, Mount Laurel
October 9, 2015 10:46:56 AM
1 person recommended this