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How can I get a direct line to a service agent? I am in another country and calling to be put on hold is very expensive. Can I be called back by an agent? I am locked out of my online account. Is there another way to open the account?
September 26, 2016 08:08:56 AM
In reply to Lucy, Providence
Thanks for submitting your question, Lucy. We're sorry to hear that your unable to connect with us from abroad. We'll be sure to provide some helpful information,
You can call us collect from outside the U.S. and Canada via a landline 24/7 at 1-215-569-0518 or by calling 1-856-751-9000.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at https://go.td.com/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. Please note that we would like to assist you directly here; however, we do not have access to your personal information since this is considered an unsecured forum.
As you mentioned that you're traveling, if you have not already done so we also advise you to provide us with your travel dates and destinations when you call or include them in your message so that we may ensure your card will work as you expect during the rest of your trip. You're also welcome to view our tips for overseas travel at https://go.td.com/29sShZu. And, you may also want to review our international travel frequently asked questions by clicking here: https://go.td.com/29sSD28.
We appreciate your visit, Lucy and have a wonderful week!
Alara B, Mount Laurel
September 26, 2016 08:12:24 AM