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I received a charge in my visa for an online purchase i never made. How can i receive a refund?
November 26, 2014 05:23:38 PM
In reply to Yisela, FL
Thank you for coming to us on TD Helps today, Yisela! We'll be able to provide some valuable information for you.
We encourage you to reach out to the merchant to see if they could provide a credit to your account. If they are unwilling to provide the credit, you may file a dispute with us. If you are referring to a TD Visa Debit Card, feel free to call us 24/7 at 888-751-9000 and one of our Banking Specialists can file the dispute for you after they verify your account information. You also have the option of visiting one of our many convenient locations during lobby hours. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you are referring to a TD Credit Card, you may contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist; who can file a dispute for you.
We hope this helps and please enjoy the rest of your day, Yisela!
Katherine G, Mount Laurel
November 26, 2014 05:25:12 PM