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February 19, 2015 12:37:46 PM
In reply to David, Bakersville
Hi David, welcome to TD Helps.
When you see "Excess TX Fee" on your statement, it is referring to excess pre-authorized withdrawals, transfers or checks. This fee is assessed when your Savings or Money Market account exceeds six withdrawals during a statement cycle. Please note there are ways in which you're able to make withdrawals without exceeding this limit. We invite you to visit http://bit.ly/1cTejgt to view our fee schedule.
The transactions which are limited for Money Markets and Savings accounts are:
- Pre-authorized ACH – Automated Clearing House debits (health club fees, insurance premiums, car payments and mortgage payments).
- Pre-authorized transfers (Overdraft protection, transfers to Holiday Club and transfers to a checking account).
- TD Bank Online Banking and Telephone Banking transfers (transfers that are debited from the Money Market or Savings account).
- Request made via phone or fax for transfers (a request made by phone falls in the unlimited category if a check is mailed to the depositor as a result of the phone transaction)
- A check drawn on the account to any payee (this type of transaction is limited to checking accounts and MMDA accounts)
- Debit Card purchases (this type of transaction is limited to checking accounts)
- Wire transfers
Transactions that will not incur the Excess TX Fee are Over-the-Counter (OTC) withdrawals, ATM withdrawals, ATM transfers, Transfers for paying TD Bank loans and Transfers originated in person, by messenger or by mail.
For more information please take a look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ (page 7).
Now that we've explained what this fee is for, to address the fees that were charged to your account, we ask that you contact a Banking Specialist 24/7 at 888-751-9000 or visit a TD location. To find a Store near you check out: http://bit.ly/TDStores. Please note we would like to assist you with this directly, however as TD Helps is considered an unsecure forum, we are unable to obtain account or personal information.
We look forward to hearing from you soon, David and have a good afternoon.
Colleen B, Mount Laurel
February 19, 2015 12:42:47 PM
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