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i have been playing a game with KIXEYE on face book i have been complaining about lag and the game being bias they will not fix the situation and playing the last 3 months has been nothing but issues the game is unplayable do to the lag which they are maintain it cant be fixed.
July 23, 2017 10:58:32 AM
In reply to Paul, Hamilton
Thanks for coming to TD Helps with your question, Paul. We'd be happy to help.
It sounds like you've made plenty of attempts to resolve this issue with the merchant. We're very sorry to hear that you've been unsuccessful so far.
If you paid for this game with your TD Bank Visa Debit Card, you may be able to file a merchant dispute. As TD Helps is considered an unsecure forum, we do not have access to your account information and would not be able to file this for you. Please give us a call 24/7 at 888-751-9000 or stop into to see at one of our Stores. We can review the transaction and take all the details from you about what's occurred and how you've attempted to resolve this directly with the merchant so we can file a Regulation E Dispute on your behalf. To find a Store near you, please click here: https://go.td.com/1nq31dc.
If the charge for this game was made to a TD Bank Credit Card, we recommend that you call TD Card Services at 888-561-8861. Representatives are available 24 hours a day, 7 days a week to assist you in disputing this charge.
We look forward to hearing from you soon, Paul. Have a great day.
Candice A, Mount Laurel
July 23, 2017 10:59:08 AM