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beth ann, trenton nj
October 1, 2014 10:05:48 AM
In reply to beth ann, trenton nj
Thanks for taking the time out of your day and writing to us here at TD Helps, Beth Ann.
If you currently have an active TD Bank personal checking account and are at least 18 years of age or over, you may request a TD Visa Debit Card. If you would like to obtain your debit card immediately, feel free to stop by any TD Bank Stores during lobby hours. To find a TD store location near you, please visit, http://bit.ly/TDStores. All TD locations have instant issue machines where any Customer Service Representative would be happy to print out a new card for you during your visit. You will walk out with a new card in your hand!
If you are unable to visit any of our locations, you may also call our 24/7 customer service department at 888-751-9000. Upon proper account verification, we can request a card for you and you may receive it at your address on file within 7-10 business days. Please note, your Debit Card will be mailed in a regular white envelope for security purposes.
Another way to contact us is by sending a secured message via Online Banking. To send a secure message, you will need to be enrolled in Online Banking first. If you are not enrolled for Online Banking yet, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. After account verification, our Specialists would be more than happy to help get you set up for Online Banking. Once you have Online Access, to send a secure message please click on the "Customer Service" tab and then select "Send A Message."
If you just opened a new account online or via telephone, and requested a new debit card during the application, you should expect to receive your card at the address you provided via mail within 7 to 10 business days. Please note delays may occur depending on your postal office.
If you are referring to a replacement debit card, it is automatically mailed to your address of record 30 to 45 days prior to the expiration date of your current card. Please note, your VISA debit card is valid until the last day of the expiring month.
If you have a business checking account with TD Bank and have not received a TD Visa debit card previously, you will need to obtain your first card by visiting your local TD Bank store.
Hope this answers your questions Beth Ann. Have a great day!
Brian M., Mount Laurel
October 1, 2014 10:06:44 AM