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The ATM is refusing to give me money
September 27, 2014 07:57:56 PM
In reply to Trinidad, Lawrenceville
Thanks for dropping by TD Helps, Trinidad. We're sorry to hear that you are having difficulties with your ATM card while traveling.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well.
You may also report us your ATM card issue by sending us a Secure Message through your Online Banking. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. If you choose this option, you will receive an email response within 24 hours.
If you are not currently enrolled for online banking and wish to enroll for online banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 1-800-493-7562 to speak with a Digital Banking Specialist. Upon proper account verification, we would be happy to help get you started.
If you have a business account and would like to enroll for TD Bank BusinessDirect, and you have your ATM/debit card, please follow the link above and choose Business from the drop down box. After you select the link provided above, please choose "Business" from the drop down box and click on "Continue." Please complete the application. You will need your Business Taxpayer Identification Number, account number, your business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your initial User ID and password.
If you have any other questions, please do not hesitate to ask!
Justin B, Mount Laurel
September 27, 2014 07:59:11 PM