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February 23, 2015 03:43:23 PM
In reply to jen, brooklyn
Hey Jen, welcome to TD Helps! We'll be glad to provide you with all of the options available to obtain a copy of a check.
If you use Online Banking and are signed up for paperless statements and need to look for your check outside the last 60 days of activity, check images are included on the last page of your statement and you may view them by selecting the "Statements" tab. If you do not have paperless statements, you may have opted to receive your check images displayed on your monthly statement. Please note that there may be fees for this addition of this service. Take a look at our Fee Schedule: http://bit.ly/1cTejgt.
You may also log in to send us a secure message requesting the copy. Once you're logged into your Online Banking please click on the "Customer Service" tab and then "Send a Secure Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to "Request a Transaction Copy." You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number. Please note that there may be fees associated with this request, we invite you to view our Fee Schedule listed above.
If you are not enrolled in Online Banking yet, you may do so at http://bit.ly/1lqyp6r. You will need your account number, Social Security number and ATM/debit card number to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Banking Specialists 24/7 at 888-751-9000 for further assistance.
Another option to request the check image is to visit a local TD Store, during lobby hours to request a check copy to be printed. For a listing of Store hours please view: http://bit.ly/TDStores.
You are also welcome to give our Banking Specialists a call 24/7 at the telephone number listed above, that way they can put in the request to have the check copy mailed to the address we have on file for your account.
Hope this information is helpful for you to obtain your check copy. Please let us know if you have any other questions.
Colleen B, Mount Laurel
February 23, 2015 03:44:09 PM