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February 4, 2015 01:47:07 PM
In reply to Dirk, Marlton
Hey Dirk, we appreciate you coming to TD Helps today with your inquiry. This is a great question and we'd be happy to help.
If this is pertaining to a TD Business Account, we are happy to inform you that you do have the option to send a domestic wire transfer via BusinessDirect Online Banking. If you have not enrolled for BusinessDirect and have a business ATM/Visa Debit Card, you can do so for free here: http://bit.ly/1dl2HX6.
Here are a few things to remember when enrolling:
- Only primary business owners or authorized signers who have access to all accounts for the business may complete the initial enrollment in BusinessDirect
- Your ATM or Debit Card number is required to enroll online. Please visit your nearest TD Bank to enroll if you do not have an ATM or debit card.
- Please use the company name exactly as listed on your TD Bank account.
- Upon successful enrollment, you will receive a confirmation email to the email address you supply. Please note, this may take up to 2 business days. Please be sure to check your Spam folder if you do not see this in your Inbox.
If you do not receive the email confirmation, please see Customer Service at your local TD Bank Store during lobby hours for further assistance. If you have any questions regarding BusinessDirect, feel free to contact us at 800-493-7562, option 2, to speak with our Small Business Team who is available 24/7.
Once you're able to access your business account via BusinessDirect, please select the "Wire" tab and fill out the necessary fields to initiate a domestic wire transfer. Once done, please select "Submit." Within two business days you will receive a phone call to verify your wire enrollment. If you miss the call, please stop into your nearest TD Bank location for further assistance.
If you have a personal Checking or Savings account with us, we do apologize, however; sending a wire transfer via Online Banking is currently not an option. Although wire transfers cannot be initiated for Personal accounts via Online Banking, you are more than welcome to use our Person-to-Person transfer feature. Transferring funds is easier than it has ever been before with this new feature, which allows you to send and receive funds via your Online Banking. This feature allows you to send money domestically to an account either inside or outside TD Bank without having to visit a Store, and even set it up as a recurring transfer. We invite you to check out http://bit.ly/1cz3aim for all of the exciting details. To use this feature, you will need to be logged in to Online Banking from the main website, here http://bit.ly/1eaISlq.
If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at 888-751-9000.
Once you have logged into your Online Banking, select the “Person-to-Person” tab to enroll for this specific feature (The “Person-to-Person” tab should show at the top of your page after logging into your TD Bank Online Banking. As long as you have a US address on file, you should be able to send funds using this option to another US account). You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and the email address we have on file for you. Next, we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete, you’ll be ready to send the payment, which the other person will receive in one business day or three business days as per your selection. Please note, to qualify for the one-day delivery option, you must wait 90 days from your first successful three-day transfer and must not have had any transactions that overdrew your account in the past 90 days.
This feature does come with limits on the amount you can send or receive. For the information on the payment methods and amounts, please check out this link: http://bit.ly/1pADlWD (Pg 3. section1.16). To locate your current individual limits please follow these steps:
· Log into your online banking
· Click on the Person-to-Person Payments tab.
· Select the account in which you are sending the funds from
· Type in the person’s name, email or mobile number you are sending the funds to
· Type in the amount you’re trying to send
· Select the send date
· Click continue
· Complete the pop-up to add a new contact
· Click save
· Click on the info button (question mark) next to the amount box
We recommend contacting our 24/7 Tech Support Team at 800-493-7562 should you have any questions or issues signing up for this service.
Another option is to send a wire transfer, both domestic and international, by visiting any TD Store. Once you have the information needed from the receiving bank, please visit us during lobby hours by visiting: http://bit.ly/TDStores. We also recommend reviewing our Fee Schedule so that you're aware of any fees which can be assessed for any of the above mentioned services; please click here: http://bit.ly/1cTejgt.
Please note, Foreign Currency wire transfer requests received by the International Department by 1pm weekdays will be sent the same day. US Dollar wire transfer requests received by the International Department by 2:00pm weekdays will be sent the same day. Funds will be available to the payee in approximately 3 to 5 banking days.
Additionally, we utilize the services of correspondent and/or intermediary banks to transfer funds to banks overseas. These banks might charge a fee for their services, and the correspondent and/or intermediary bank might deduct these fees from the wire transfer amount. Please note that we do not process or disburse funds from wire transfers received designated Pay Upon Proper Identification (PUPID) and return them to the sender.
We hope this helps Dirk. Please enjoy your day and let us know if you have any other banking questions for us.
Yen D, Mount Laurel
February 4, 2015 01:53:05 PM