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I hadn't used my card for a few months and it became inactive, who do I call to reactivate my card?
July 30, 2015 12:41:23 PM
2 people recommended this |
In reply to Eric, Portland
Thanks for joining us on TD Helps, Eric. We'd be glad to help.
We apologize for any inconvenience however for your account security, once a debit card has been closed, it won't be able to be reactivated.
Don't worry though! If you have not already done so, you're welcome to stop in at any TD Bank Store nearby you and we'll be able to issue you a card during your visit. Our Stores are equipped with instant-issue machines so that you'll be able to leave with a permanent card in hand. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
You're also welcome to give us a call and we'll be happy to mail a card to you at your address on file. We're available 24/7 at 888-751-9000 for your convenience. After account verification, we can ensure we have your address correctly and get one sent out to you. These will usually arrive within 7-10 business days, depending on your local post office.
We hope to hear from you soon, Eric and have a good afternoon.
Megan K, Mount Laurel
July 30, 2015 12:41:45 PM
In reply to Megan, Mount Laurel
I guess I said that incorrectly, I was told that it was "dormant", I believe, and that I should call a number to reactivate it but I lost that number. They told me that the card hasn't been closed either the last time I visited a few weeks ago.
July 30, 2015 01:40:03 PM
Welcome back, Eric.
As TD Helps is considered an unsecure forum, to best assist with this inquiry, we ask that you visit a nearby TD Store. After you've been verified with photo I.D. we can review your account in more detail to determine the steps that need to be made to reactivate your card. We apologize for any inconvenience. For a listing of our locations and hours please view: http://bit.ly/TDStores.
We hope this helps, Eric and please let us know if you have any other questions.
Colleen B, Mount Laurel
July 30, 2015 01:41:48 PM