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Help Me Please. My wallet has been stolen and I am in Barcelona Spain. H
James, Orillia but now in Barcelona
October 26, 2017 10:55:27 AM
In reply to James, Orillia but now in Barcelona
Welcome to TD Helps, James.
We're so sorry to hear that you've had your wallet stolen, and we'll be more than happy to help.
Before we begin, we'd like to take a moment to explain that while we would like to assist you directly, please understand that TD Helps is not considered secure. Because of this, unfortunately, we are unable to access your account or personal information. However, we'll be more than happy to get you in touch with someone who can!
Our Banking Specialists are here to help, 24 hours a day, 7 days a week, and can be reached by simply calling 1-888-751-9000. If you have access to a landline phone, you're also able to call collect, with operator assistance, by asking the operator to call (215)-569-0518.
We understand that you are not currently in the United States, so if it's more convenient for you, you may also send us a secure message directly from your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we were unable to further assist you today, James, but we hope this helps.
Brittany M, Mount Laurel
October 26, 2017 10:55:43 AM