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Hello, we have tried to raise a request for this via the usual contact us option and then it asks us which state we live in, however we live in Wales in the UK and need to have our online banking account reset please. I did this once by calling your helpdesk and the call charges were £11. Could someone from your team please call us on our UK landline or alternatively get in touch with us via our email addresses which you hold on your records please?
We are unable to reset our password by using the reset option as we do not have a SSN number, we only have an ITIN number.
Paul, Wales in the United Kingdom
April 17, 2016 08:55:35 AM
In reply to Paul, Wales in the United Kingdom
Welcome to the TD Helps Community, Paul.
At this time, your online access cannot be reset or restored via email for security reasons. You may contact us directly via telephone to regain access even though you are overseas. To do so, you may call us 24/7 by dialing 856-751-9000, or 215-569-0518 collect with operator assistance from a land line phone. Once you are able to reach us, our Customer Service Representatives will be happy to help you regain access to Online Banking or BusinessDirect.
Thanks for stopping by and take care, Paul.
Alara B, Mount Laurel
April 17, 2016 08:56:39 AM
In reply to Alara, Mount Laurel
I totally appreciate the confidentiality aspect as I am a Manager in a UK Bank. What I have asked a number of times is "can someone actually call us on our home telephone number (which I don't want to share publicly) that you have on your bank records. It is very costly to call the US from the UK. Do you not have an outbound customer service team at all?
Paul, Wales, UK
April 21, 2016 09:04:42 PM
In reply to Paul, Wales, UK
Thank you for reaching out to us again on TD Helps, Paul! We'll be sure to address your question this evening.
We apologize as TD Helps is an unsecure forum and we do not have access to your personal information. Please use the telephone numbers provided in the previous response to connect with us. Once we verify your account information, we'll be able to answer any questions you may have.
We hope this helps and have a good evening, Paul. Take care!
Katherine G, Mount Laurel
April 21, 2016 09:05:30 PM